Refund policy

Returns and refunds

For online purchases, you can tell us you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to send them back. Email feneriglobal@gmail.com with your order number and cancellation request. We will provide return instructions.

You may inspect goods as you would in a shop. We may deduct for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and function. Original packaging is helpful but does not remove your statutory rights.

For a change-of-mind return, you pay the direct return postage. For faulty, damaged or incorrectly supplied goods, contact us so we can arrange an appropriate remedy and reasonable return costs.

For a cancelled order, we refund the goods and the standard outbound delivery charge where applicable. Refunds go to the original payment method within 14 days of receiving the goods back or evidence they were sent, whichever is earlier.

Your statutory rights for goods that are faulty or not as described remain unaffected.

Feneri Global Ltd, 19 Winchat Close, Coventry, CV3 2FE, United Kingdom.